Scheduling & Policies

​We recommend booking as early as possible, especially for holidays, school breaks, and other busy travel periods. While we do our best to accommodate last-minute requests, availability cannot be guaranteed.

Cancellation policies vary by service type and booking dates. We encourage clients to review our full policies before booking, and we're always happy to answer questions about how cancellations, credits, or refunds may apply to a specific reservation.

​You'll receive a detailed visit report after each visit, including notes, photos, and updates about your pet's care. Our goal is to keep you informed while allowing you to enjoy your time away with confidence.

Payment timelines vary based on the type of service being provided. Details regarding deposits, prepayments, and recurring service billing will be discussed during onboarding and are outlined in our client policies.

Yes. Holiday periods are in high demand and require additional staffing and scheduling considerations. Holiday rates and applicable dates are published in our client policies and booking materials.

Clients should communicate through their secure client portal whenever possible. This helps keep pet information, schedules, messages, and visit reports organized in one convenient location. We monitor client communications regularly and strive to respond promptly during normal business hours. Response times may vary during evenings, weekends, holidays, or while our team is actively caring for pets.